We take pride in our customer service and client satisfaction. If you have a question, then please feel free to get in touch with us. You might also find the information below useful for answering questions about our products and business.


EM2010 Sound Level Monitor FAQs

Measuring really couldn't be easier. Just connect the microphone and plug in the EM2010 and measurement starts automatically. The monitor will continue logging sound levels until power is removed. Changing the measurement settings is simple too. The user interface to the EM2010 is through a web browser over Wi-Fi link, so you can connect using a laptop or smart phone. We know it can be difficult to make changes to configurations when equipment is already installed, we've been there. So the EM2010 is different, there are no small buttons or screens and no complicated menus to look through when you are on site. Simply connect the the Wi-Fi network and log in using your favourite browser. You can download readings, calibrate the monitor and change the measurement set up. Then just reboot the system and your changes are applied. You can try an online demo of the EM2010 interface using our virtual sound level monitor. This will show you exactly what it is like to use the EM2010.
No problem. The EM2010 is fully automated so it will just start measuring again as soon as power comes back on. And what's more, we will know if your measurement site goes down. Our performance monitoring software checks to ensure that your measurement site is reporting on schedule, so if power goes off we will email you to let you know.
That's automated too. The EM2010 comes with a GSM modem installed and we provide the SIM card to work on the local 3G/GSM network. Readings are automatically uploaded to our database every day so that you can access everything online. Our cloud based software lets you manage your measurement sites and analyse your data. There is no need for a phone contract or trying to configure network settings. The data costs are part of our pricing model and are covered by an annual payment.
We have an international data solution that lets our equipment operate out of the box in almost 200 countries. This is still dependent on good network coverage in the area. We use OpenSignal as a quick indicator of network coverage and then confirm availability with our telecoms partner. Data costs and speeds can vary between networks and countries so get in touch with us and we can find the best solution for your project.
When you receive one of our sound level monitoring stations we provide a secure login to our website which gives access to all your readings. Using this platform you can access raw data files, plot graphs, export spreadsheets and set up automated analysis functions for processing your data.
Calibration is simple and fast. Carefully remove the microphone from the weatherproof protection assembly and place a standard acoustic calibrator (1/2") on the end. Connect to the EM2010 over the Wi-Fi interface and select the calibration option. Press the start button and the system will run the calibration program. The system will present an updated calibration value which you can choose to apply or ignore. Once you apply a new value the system will restart and begin measuring with your new settings.

PP1240 Battery Pack FAQs

Yes. The PP1240 is a smart, regulated 12V portable power supply and can be used with any 12V appliance. The battery pack can be supplied with an open ended power cable or with any standard power connector.
The charger is a smart 5A charger, specifically designed for lithium phosphate battery technologies. The charger monitors the state of the battery cells to deliver the correct amount of charge to the system as the battery voltage rises.
Yes, a range of solar panel technologies can be directly interfaced with the battery pack. Any solar panel which is intended for powering or charging 12V appliances can be used without the need for extra electronics.
Yes. Our internal power control circuitry manages the battery state and automatically switches off power if the battery voltage drops too low. The same circuitry disconnects the charger when the battery is full.
Lithium polymer batteries have a lifecycle of over 1000 charge cycles. With proper care the battery pack will last for years.
If the battery pack is going to be out of use or stored for long periods (> 1 month), the control circuitry can be completely switched off. This means there is no self-discharge and the battery will retain its charge for extended periods. A full charge every 6 months is recommended.

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  • Monday-Friday: 8am to 6pm